Terms & Conditions
Code of Ethics
Aims & Objectives
Code of Ethics
Confidentiality is an essential part of our therapy. It underpins the client's sense of safety and trust and contributes to making the therapeutic relationship different from any other. Our Therapy Practice holds all records securely and will ensure confidentiality in the treatment of any information held about its clients, All information recorded and held is solely for the purpose of maintaining effective therapeutic treatment.
All information will be kept confidential unless the client and therapist agree to discuss something with a third party. Where appropriate a consent form will be used. The only reasons for breaking confidentiality would be if the therapist considered that your life was at risk, if another person's life was at risk or if the therapist was liable to civil or criminal court proceedings if the information was not disclosed. If at all possible this would be discussed beforehand.
What data do I hold and why?
I hold the contact data from your initial assessment sheet, on paper, so that I can contact you.
I record the number of sessions you have and the payments you make for business purposes. None of these records involve your full name or other details.
I will discuss with you how you like to be contacted, and it is important that while you remain a client you notify me if any of these details change.
How is it stored?
All data is kept locked securely when not in use. Data held electronically is on a personal computer and stored locally in a password protected account. Phone contact details are held on a password protected work phone.
I record appointments on paper in my diary, and data about the number of sessions and the payments you make electronically. Your records are held for as long as is necessary for the purpose for which they were collected. Clients have the 'right to be forgotten' however, and within a month of receiving a written request all their records will be erased.
Who is it shared with?
All information will be kept confidential unless the client and therapist agree to discuss something with a third party such as your GP. Where appropriate a consent form will be used. The only reasons for breaking confidentiality would be if the therapist considered that your life was at risk, if another person’s life was at risk or if the therapist was liable to civil or criminal court proceedings if the information was not disclosed. If at all possible this would be discussed beforehand.
In the event of my being unable to contact you (eg through sudden incapacity) a trusted person has access to my client list and will contact you directly. This is also a professional requirement. If I experience any data breaches, I will inform you as soon as possible.
Clients can access their records by making a verbal or written request. Clients agreement and consent will be sought for the purpose of communication related to their therapy arrangement. If I experience any data breaches, I will inform you as soon as possible.
Terms and conditions
Cancellation and missed session policy
We do ask please for a 50% deposit at the time of booking, with full payment made before your arrival. An email of confirmation will be sent on receipt of each payment.
You will be given as much advance notice as possible in terms of the holidays or needing to cancel your appointment for any other reason. A full refund will be given if we are unable to reschedule your session at a date and time convenient to you.
If for any reason you are unable to attend your appointment please let us know as soon as possible. The required notice for cancellation is seven days. Where there is less notice of cancellation or if you do not attend your appointment you will be charged the full fee. With adequate advanced notice, where possible, you will be offered an alternative appointment.
Aims and Objectives
Our objective is to benefit all those in need of help with their mental/emotional/psychological health by providing them with greater choices and alternatives. We aim to spread awareness of the natural right had by all (this includes the rights of animals) to the highest quality of mental and emotional health. Through the provision of Equine Involvement and other therapeutic and educational approaches, our purpose is to give individuals the help they need, providing them with a deeper insight and wider view of how they can heal and improve their own mental/emotional health as well as that of others.
Our purpose is to offer a loving, kind, compassionate therapeutic and educational service, which not only welcomes and benefits all those in need of help with their emotional and mental health but also broadens awareness of this social need through education and understanding. Our intention is to create a safe, natural and therapeutic environment, free of judgment, which is available and open to individuals from all backgrounds, genders, ethnicity, religious belief, sexual orientation, geographical location and financial circumstances.
We aim to provide established as well as alternative approaches to help mental health symptoms ranging from deep rooted fear to a general need for a sense of well-being. Our therapeutic and educational work in the company of our naturally kept herd of horses and ponies lies at the heart of our purpose, while at the same time recognizing that everyone responds to something different, that for some different or traditional approaches are more effective.
Our purpose is also but not limited to making our healing herd of horses and therapeutic approach available and affordable to all, for the betterment and prevention of poor mental health for both people and animals. We also hope to educate and provide understanding of the psychological, emotional and physical needs of animals to help prevent cruelty and neglect through lack of knowledge.
bring relief and recovery from a wide range of emotional and psychological disorder, with love, kindness and compassion. Our aim is to provide a safe and therapeutic environment that works only for the greater good and mental well-being of both humans and animals. We aim to make our combination of the natural world,.